Keep your subscription · Ownrecord docs

Withdraws a cancellation the signed-in customer scheduled for the end of the period, before it ends: the subscription renews as before. A cancellation the brand scheduled can't be withdrawn here. Emits subscription.updated. Customer portal only (portal:write).

At a glance

REST: POST /api/v1/portal/me/subscriptions/{subscriptionId}/reactivate
MCP tool: portal_subscriptions_reactivate
Operation ID: portal.subscriptions.reactivate
Scope: Brand
Permission: portal:write
Risk tier: write
Dry run: Not supported
Idempotency: Idempotency-Key required
Modes: Test and live
Authentication: A customer signed in to the customer portal (API keys can't call it)
Since: M9

Request

Path parameters

Field	Type	Description
`subscriptionId`	`sub_…` ID	One of your subscriptions (`sub_…`).

Body

A JSON object (Content-Type: application/json):

Field	Type	Required	Description
`expectedVersion`	integer (at least 1)	No	The subscription's `version` you saw (the preview's); if it changed meanwhile, `version_conflict`.

Response

200 OK with a JSON object:

Field	Type	Description
`id`	`sub_…` ID
`object`	`"portal_subscription"`
`status`	one of `incomplete`, `incomplete_expired`, `trialing`, `active`, `past_due`, `unpaid`, `paused`, `canceled`
`currency`	string
`items`	array of object
`items[].priceId`	`price_…` ID
`items[].productId`	`prod_…` ID
`items[].productName`	string
`items[].priceName`	string or null	The price's nickname, e.g. “Pro, monthly”.
`items[].interval`	object
`items[].interval.interval`	one of `day`, `week`, `month`, `year`
`items[].interval.intervalCount`	integer
`items[].usageType`	one of `licensed`, `metered`
`items[].unitAmount`	money or null	A per-unit price's amount per unit and period (null for tiered and metered prices).
`items[].taxBehavior`	one of `inclusive`, `exclusive`	`exclusive`: tax is added on the invoice.
`items[].id`	`si_…` ID
`items[].quantity`	integer
`items[].amount`	money or null	The item's full-period amount at its quantity, before discounts (null for metered items).
`collectionMethod`	one of `charge_automatically`, `send_invoice`	`charge_automatically` (your card is charged) or `send_invoice` (paid by bank transfer).
`paymentMethodId`	`pm_…` ID or null	The card this subscription charges (null: your default card).
`currentPeriodStart`	date-time
`currentPeriodEnd`	date-time
`trialEnd`	date-time or null
`cancelAtPeriodEnd`	boolean
`cancelAt`	date-time or null
`canceledAt`	date-time or null
`endedAt`	date-time or null
`cancellation`	object or null
`discounts`	array of object
`discounts[].id`	`disc_…` ID
`discounts[].name`	string	The coupon's name.
`discounts[].percentOffPpm`	string or null	Parts per million as a string (20% = "200000").
`discounts[].amountOff`	money or null
`discounts[].start`	date-time
`discounts[].end`	date-time or null	When it stops applying (null: for as long as the subscription runs).
`scheduledChange`	object or null	A change that applies at `effectiveAt` (a downgrade waits for the period end).
`actions`	object	What you can do with this subscription now, as the brand's portal settings allow.
`actions.switch_plan`	boolean
`actions.change_quantity`	boolean
`actions.apply_promotion_code`	boolean
`actions.cancel`	boolean
`actions.reactivate`	boolean
`actions.change_payment_method`	boolean
`cancelBehavior`	one of `period_end`, `immediate`	How cancelling here ends the subscription.
`collectCancelReason`	boolean	Cancelling asks why (optional answers).
`version`	integer	Send it back as `expectedVersion` to change what you saw.
`createdAt`	date-time

Examples

Changed your mind

HTTP

POST /api/v1/portal/me/subscriptions/sub_01m4tx5nj8emwbyf7y9vcf48c0/reactivate
Authorization: Bearer or_test_…
Idempotency-Key: 3f1c9a52-7d0e-4b8f-9a61-0c2d5e8b7f14
Content-Type: application/json

{
  "expectedVersion": 5
}

Response (200):

JSON

{
  "id": "sub_01m4tx5nj8emwbyf7y9vcf48c0",
  "object": "portal_subscription",
  "status": "active",
  "currency": "EUR",
  "items": [
    {
      "priceId": "price_01m4tx5nj8emwbyf7y9vcf48c2",
      "productId": "prod_01m4tx5nj8emwbyf7y9vcf48c4",
      "productName": "Genno Plus",
      "priceName": "Plus, monthly",
      "interval": {
        "interval": "month",
        "intervalCount": 1
      },
      "usageType": "licensed",
      "unitAmount": {
        "amount": "9000000",
        "currency": "EUR"
      },
      "taxBehavior": "inclusive",
      "id": "si_01m4tx5nj8emwbyf7y9vcf48c1",
      "quantity": 1,
      "amount": {
        "amount": "9000000",
        "currency": "EUR"
      }
    }
  ],
  "collectionMethod": "charge_automatically",
  "paymentMethodId": null,
  "currentPeriodStart": "2026-10-20T09:00:00.000Z",
  "currentPeriodEnd": "2026-11-20T10:00:00.000Z",
  "trialEnd": null,
  "cancelAtPeriodEnd": false,
  "cancelAt": null,
  "canceledAt": null,
  "endedAt": null,
  "cancellation": null,
  "discounts": [],
  "scheduledChange": null,
  "actions": {
    "switch_plan": true,
    "change_quantity": false,
    "apply_promotion_code": true,
    "cancel": true,
    "reactivate": false,
    "change_payment_method": true
  },
  "cancelBehavior": "period_end",
  "collectCancelReason": true,
  "version": 6,
  "createdAt": "2026-09-20T09:00:00.000Z"
}

Errors

Code	HTTP status	When	What to do
`validation_failed`	400	The subscription's ID is malformed.	Fix the fields listed in `details.issues` and send the request again.
`resource_not_found`	404	You have no such subscription (another customer's reads the same).	Check the ID and that your credentials are scoped to the right organization, entity, brand and mode.
`portal_action_not_allowed`	403	The brand's portal settings or the subscription's state don't allow reactivating: no cancellation is scheduled, the brand scheduled it, or the period has already ended (`details.action`).	The brand's portal settings don't allow it for this subscription now (`details.action`): contact the brand.
`version_conflict`	409	The subscription changed since you saw it (`expectedVersion`); look again.	Fetch the object again and retry the change.
`livemode_not_allowed`	403	The portal session is in the other mode than the request.	Use test mode, or credentials for the target's mode. Developers need live access granted by an organization owner or admin.
`permission_denied`	403	The caller isn't a customer signed in to this brand's portal (operators and API keys use the subscription and wallet operations).	Ask an organization owner or admin for a role or scope that allows this action.

It can also return these common errors: api_version_unsupported, invalid_json, unsupported_media_type, authentication_required, api_key_invalid, scope_required, idempotency_key_required, idempotency_key_reused, idempotency_in_progress, dry_run_not_supported, rate_limited, internal_error.

At a glance#

Request#

Path parameters#

Body#

Response#

Examples#

Changed your mind#

Errors#